Move Your Fit (MyF) is based on a Kajabi platform that hosts video coaching programs. Account access is done via a single login page, but several users report difficulties related to the coexistence of two distinct interfaces: the program space and a CRM-type client space. Understanding this architecture helps avoid the most common blockages when logging in or managing one’s MyF account.
Double entry point MyF: program space and client space
The point that generates the most confusion among MyF subscribers rarely appears in standard login guides. Move Your Fit actually uses two separate interfaces with potentially different accesses.
The first, the most well-known, is the program space accessible from programmes.moveyourfit.com/login. This is where the coaching videos, training schedules, and progress tracking are located. The second, less documented, goes through a CRM-type tunnel (programme.moveyourfit.com/contacts/sign_in) and concerns administrative management: personal details, order history, exchanges with the team.
These two entry points may require distinct credentials. A password reset in the program space does not automatically change the one in the client space, and vice versa. For those seeking additional information on MyF login, it is possible to consult the 1 Sport 1 Coach website which details the various steps.
Before attempting to log in multiple times, the first thing to check is the URL in the address bar. A valid identifier on one of the interfaces may be rejected on the other without an explicit error message.
MyF login and password recovery: common blockages
The MyF login page displays a standard form: email field, password field, “Remember me” checkbox, and “Forgot password” link. The process seems simple, but several situations create recurring blockages.
Unrecognized email address
The email used to log in must exactly match the one provided when subscribing to the program. A change of email address made with support does not always reflect on both interfaces mentioned above. Checking the exact email used at registration is the first reflex to adopt before any other action.
Password reset
The “Forgot password” link sends a reset email. This message may end up in the spam folder, especially on mail services that aggressively filter Kajabi transactional emails. If no email arrives after several minutes, checking the spam folder remains the most effective action.
One point to keep in mind: the reset only concerns the interface from which it is launched. Resetting from the program space does not change anything on the CRM client space side.
Browser and cache
Kajabi stores session cookies. A corrupted cache or a conflict between open sessions on multiple devices can cause login loops. Clearing the browser cache or testing in private browsing helps distinguish a real account issue from a simple local technical problem.
Managing the MyF account: what the member space really allows
Once logged into the program space, the available features depend on the type of subscription taken out. MyF offers several programs (ReShape 40+, T12S, Power Sculpt, among others) and each has its own access within the platform.
- The program space provides access to coaching videos, weekly schedules, and progress tracking related to the purchased program
- The client space (CRM interface) allows modifying personal details, viewing purchase history, and contacting the team via a categorized form
- Account and login support goes through a dedicated contact form with the categorization “Account or app issues,” which is more responsive than a simple generic email
Each purchased program appears as a separate module in the interface. A subscriber who has subscribed to multiple programs can find them all from the same account, provided they used the same email address for each purchase.
Contact MyF support in case of persistent issues
The content available online generally limits itself to the standard login procedure and the reset link. However, for issues that go beyond this scope (blocked account, lost subscription email, access to a program not visible), the direct contact channel with the MyF team remains the most reliable solution.
Move Your Fit provides a contact form with categorization by type of problem. This approach allows routing the request to the right person rather than drowning it in a general mailbox. Field feedback varies on response times, but the categorized form seems to prioritize account issues over general inquiries.
Social media (Facebook, YouTube) serve as a supplement to follow the news of the programs but do not replace support for a technical login issue. The MYF Facebook page can be used to report a massive bug, not to resolve an individual account access case.
- For a forgotten password: use the dedicated link on the login page corresponding to the correct interface
- For an unrecognized email or a missing program: go through the categorized contact form
- For a recurring technical issue: test in private browsing before contacting support
The distinction between the two MyF spaces is the technical point that most guides overlook. Identifying which interface the problem is on before seeking a solution saves considerable time and avoids unnecessary resets.
